FAQ

 

Is the Australian Wildlife Sanctuary open?

Yes but only for booked tours. The sanctuary is not open for general admission.

Do you accept Dine & Discover and Parents NSW vouchers?

Yes we accept these vouchers. When making a booking select the pay by invoice option and one of our team will call you to process vouchers and balance of payment.

Was the sanctuary affected by the 2019 bush fires?

Yes, the sanctuary was destroyed by the 2019 bush fires. We lost 9 buildings and a large amount of infrastructure. 95% of the sanctuary was destroyed. We have been rebuilding the sanctuary since the bush fires and this will continue for many years. No animals were injured by the fires due to being evacuated. You can support our recovery by making a DONATION.

Can I book tickets online?

Yes tours can only be booked online. 

How is the sanctuary funded?

The sanctuary is managed by a not-for-profit charity registered organisation. All funds raised from booked experiences, sponsorships, donations and gift shop sales are used directly towards the running expenses of the sanctuary and its resident animals.

Do you accept EFTPOS and Credit Cards?

Yes, we accept EFTPOS, Visa and Mastercard.

Can I bring my pet to the sanctuary?

We are unable to accept any pets in our sanctuary due to biosecurity and animal safety reasons. Please contact us if you have any questions about accessibility at the sanctuary.

Can I bring my own food and drink into the sanctuary? 

Definitely, visitors are more than welcome to bring their own food and drink into the sanctuary. Alcohol is not permitted except for approved events.

Is smoking permitted?

No. due to work health and safety policies smoking is not permitted at the Australian Wildlife Sanctuary. There is a designated smoking area at the southern section of the carpark near the waste bins.

Can I buy a gift voucher?

Yes you can purchase bookings as a gift through our booking platform.

Can I feed animals during my experience?

During your booked experience there are many opportunities to hand feed our animals.

Can we sponsor an animal?

Yes you can sponsor an animal by clocking on the HOW YOU CAN HELP menu option.

Do you offer birthday parties?

Yes, to book the sanctuary for a birthday party click on the menu option, BOOK your WILD EXPERIENCE.

Can I hold an event at the Sanctuary?

Group bookings can be booked by clicking on the BOOK your WILD EXPERIENCE menu option.

What animals will I meet during my experience?

You will meet a range of Australian Native animals please check the booking page of each experience for more information.

Do you accept school groups?

School bookings can be arranged through our booking agent. Please click on the EDUCATION menu option.

Do you visit schools and events?

The WILD Rover is our mobile education unit that can attend external events. Please click on the EDUCATION menu option.

Can I do work experience at the sanctuary?

Yes, we offer workplace learning placements through our WILD Ed program. Please view the HOW YOU CAN HELP section on this website.

I found a wild injured native Australian animal, what do I do?

Please contact Sydney Wildlife on 02 9413 4300 to report injured, sick or orphaned wildlife.