Frequently asked questions

Is the Australian Wildlife Sanctuary open?

Yes but only for booked tours.

Was the sanctuary affected by the 2019 bush fires?

Yes, the sanctuary was destroyed by the 2019 bush fires. We lost 9 buildings and a large amount of infrastructure. 95% of the sanctuary was destroyed. We have been rebuilding the sanctuary since the bush fires and this will continue for many years. No animals were injured by the fires due to being evacuated.

Can I book tickets online?

Yes tours can only be booked online.

How is the sanctuary funded?

The sanctuary is managed by a not-for-profit charity registered organisation. All purchases from the café, gift shop, nursery, animal encounters and donations go directly towards the running expenses of the sanctuary and its resident animals.

Do you accept EFTPOS and Credit Cards?

Yes, we accept EFTPOS, Visa and Mastercard.

Can I bring my pet to the sanctuary?

We are unable to accept any pets in our sanctuary due to biosecurity and animal safety reasons. Please contact us if you have any questions about accessibility at the sanctuary.

Can I bring my own food and drink into the sanctuary? 

Definitely, visitors are more than welcome to bring their own food and drink into the sanctuary. Alcohol is not permitted except for approved events.

Is smoking permitted?

No. due to work health and safety policies smoking is not permitted at the Australian Wildlife Sanctuary. There is a designated smoking area at the southern section of the carpark near the waste bins.

Can I buy a gift voucher?

Yes you can purchase bookings as a gift through our booking platform.

Can visitors feed the animals?

Visitors can only feed animals during specified animal feeding sessions with a ranger in attendance.

Can we sponsor an animal?

Definitely, please visit the WILD Sponsors section of this website.

Do you offer birthday parties?

Yes CLICK HERE to book the sanctuary for a birthday party.

Can I hold an event at the Sanctuary?

For any group bookings or events please contact us

What animals are at the sanctuary?

Please view the wildlife section on this website for what animals are currently calling the sanctuary home.

Do you accept school groups?

School bookings can be arranged through our booking agent. Please visit the WILD Ed section of this website for more details.

Do you visit schools and events?

The WILD Rover is our mobile education unit that can attend external events. Please visit the WILD Ed section of this website for more details.

Can I do work experience at the sanctuary?

Yes, we offer workplace learning placements through our WILD Ed program. Please view the volunteer section on this website.

I found a wild injured native Australian animal, what do I do?

Please contact Sydney Wildlife on 02 9413 4300 to report injured, sick or orphaned wildlife.