Frequently asked questions

Is the Australian Wildlife Sanctuary open?

Yes, we are open on weekends only from 10am – 4pm. If you have any cold or flu-like symptoms, a fever or have been asked to self-isolate; please do not visit our sanctuary until you have received clearance by a medical professional.

Was the sanctuary affected by the 2019 bush fires?

Yes, the sanctuary was destroyed by the 2019 bush fires. We lost 9 buildings and a large amount of infrastructure. 95% of the sanctuary was destroyed. We have been rebuilding the sanctuary since the bush fires and this will continue for many years. No animals were injured by the fires due to being evacuated.


Can I book tickets online?

You do not need tickets to attend the sanctuary.


Do you have capacity limitations?

No, we don't have any capacity limitations as we are an open-air facility. The café has restrictions on the number of people allowed inside at any one time, these numbers are displayed on the entry doors. 


What are your opening times?

We are open from 10am to 4pm weekends only at this stage (except Christmas day).

Can I see Dingoes at the sanctuary?

The sanctuary does not currently house Dingoes.

What time is last entry to the sanctuary?

Last entry into the sanctuary is 3.30pm we suggest you come earlier to take advantage of our wildlife encounter sessions.


How long do I need to visit the Sanctuary?

Some people spend hours at the sanctuary including having lunch at our café, some people spend less time. We suggest at least a couple of hours to take advantage of our wildlife encounter sessions.


How is the sanctuary funded?

The sanctuary is managed by a not-for-profit charity registered organisation. All purchases from the café, gift shop, nursery, animal encounters and donations go directly towards the running expenses of the sanctuary and its resident animals.


What if it starts to rain when I’m visiting the sanctuary?

Our sanctuary is open in all weather conditions; please come prepared for the weather and for walking outside. There are undercover areas. However, given that the sanctuary admission is free you may want to return when the weather is more pleasant.


Do you accept EFTPOS and Credit Cards?

Yes, we accept EFTPOS, Visa and Mastercard.


Can I bring my pet to the sanctuary?

We are unable to accept any pets in our sanctuary due to quarantine and animal safety reasons. Please contact us if you have any questions about accessibility at the sanctuary.


Can I buy food or drink at the sanctuary?

Yes, The White Waratah Café is open to the public and stocks a range of drinks, ice creams and food.  You can view our menu under the White Waratah Café section on this website.

Can I bring my own food and drink into the sanctuary? 

Definitely, visitors are more than welcome to bring their own food and drink into the sanctuary. Alcohol is not permitted except for approved events.

Is smoking permitted?

No. due to work health and safety policies smoking is not permitted at the Australian Wildlife Sanctuary. There is a designated smoking area at the southern section of the carpark near the waste bins.


Can I buy a gift voucher?

We do not offer gift vouchers at this stage but hope to in the future.


Can visitors feed the animals?

Visitors can only feed animals during specified animal feeding sessions with a ranger in attendance.

Can we sponsor an animal?

Definitely, please visit the WILD Sponsors section of this website.


Do you offer birthday parties?

We are currently working on Birthday Party packages and hope to have these finalised by mid-2021.


Can I hold an event at the Sanctuary?

For any group bookings or events please contact us


What animals are at the sanctuary?

Please view the wildlife section on this website for what animals are currently calling the sanctuary home.


Do you accept school groups?

We hope to have our school excursion program finalised by mid-2021.

Do you visit schools and events?

The WILD Rover is our mobile education unit that can attend external events. Please visit the WILD Ed section of this website for more details.


Can I do work experience at the sanctuary?

Yes, we offer workplace learning placements through our WILD Ed program. Please view the volunteer section on this website.


I found a wild injured native Australian animal, what do I do?

Please contact Sydney Wildlife on 02 9413 4300 to report injured, sick or orphaned wildlife.